Hermes Hotels
ARTICLE 1 - PURPOSE
The company HermesHotels.com, located Capri, Italy, Via Listrieri 25/a, 80073 (Naples)
This document states the rights and obligations of both parties for the reservation of hotel accommodations proposed by the Athena Solutions?s web sites as well as the sales made through partner web sites using the HermesHotels.com reservation tool.
The terms and conditions constitute the entire rights and obligations between both parties, no other condition may apply.
ARTICLE 2 - GOVERNING LAW AND DISPUTES
The present agreement is governed by the laws of Italy.
In case of a disputes due to the interpretation or the execution of the agreement, the partners agree to find out a private solution.
If such solution may not succeed, the dispute will be governed by the law of Italy.
HermesHotels.com shall not be held responsible for disputes arising at the hotel what ever the reason may be (greeting, level of quality and comfort...).
The terms and conditions are proposed for your convenience in several languages, however, only Italian text should be referred to in case of dispute. Therefore, any legal procedure will have to be based on the Italian version of this text.
ARTICLE 3 - RATES AND INFORMATION
The prices that are indicated on Athena's Websites are posted in Euro (€) per night per room (unless otherwise indicated). These prices have been forwarded to us by the hotels themselves and may sometime differ from the price indicated in the hotel. Therefore, the customer accepts that indicated prices may vary from the ones confirmed by the hotel. Athena is not responsible for all, prices, information and conditions, which are inserted by the Hotels.
ARTICLE 4 - PAYMENT
Any time you want to reserve a hotel, you have to fill in your credit card number and expiry date.
Credit cards that are accepted are the following :
Visa, Eurocard/Mastercard, American Express, Diner's and JCB.
Your credit card will not be charged at the time of reservation, the credit card is only valid as a guarantee, requested directly by the Hotels in order to confirm your reservation. The payment is directly at the Hotel. The hotel may charge your credit card in case on non-show or late cancellation of reservation. The terms and the cancellation policy are indicated directly by the Hotels in the "cancellation policy", which is available on the Athena's websites.
ARTICLE 5 - RESERVATION
Clicking, on the reservation form, on the «Book Now » button after having filled in your personal data and credit card information, constitutes an irrevocable commitment in the reservation that you have transmitted to us.
This commitment may only be considered as nil only if you cancel the reservation within the time and terms described in the "cancellation policy".
ARTICLE 6 - CONFIRMATION
We confirm your reservation by email. It is therefore imperative that the email address that you communicate to us be absolutely correct. In case your email address is incorrect we shall no be held responsible for any trouble occurred in the transition of the dates of your reservation. In order to prevent such situation, we will automatically send you a confirmation email of the reservation request that you had sent us. If you do not receive such email within a few minutes, please send us an email at info@athenasolutions.it stating the characteristics of your reservation
After having proceeded with your reservation, we confirm it to you by email that stands for a proof of your reservation and that recapitulates all the information concerning your reservation and the hotel (including telephone and fax number). The reservation is taken between the client and the Hotel.
ARTICLE 7 - CANCELLATION
You will be entirely responsible for all costs due to the cancellation of your reservation. The Hotel is entitled to apply its own cancellation policy, described on the "cancellation policy". Confirming the reservation you accept the terms of the cancellation policy communicated by the Hotel through HermesHotels.com and Athena's websites.
ARTICLE 8 - NO-SHOW
In case of no show of the customer the hotel will apply its own no show policy (your stay will partly or totally be charged on your credit card). Confirming your booking you accept the terms and conditions described by the hotels in the "cancellation policy", available in the websites in the moment of reservation and/or hotel availability pages.
ARTICLE 9 - VISA
It is your responsibility to obtain a visa for your entry in Italy and in other countries where the hotels in HermesHotels.com are. HermesHotels.com or the Hotel shall not be responsible for extra charges occurred in case of entry or exit visa fees. The same rule applies for all medical vaccination cost necessary to enter in any Country.
Your are also responsible for obtaining all transportation tickets necessary.
No refund will be granted in case of delayed arrival at the hotel (a day or more).
ARTICLE 10 - SECURE SITE
Our web site benefits from the latest SSL protocol, terms are described in "Secure Data".
ARTICLE 11 - CUSTOMER INFORMATION
HermesHotels.com accepts not to transmit to third parties all personal dates that you have communicated to us. These data are confidential. They will be used by us only to process your reservation and to optimize our communication and the offers that could propose you.
This present article may not prevent us from any cession or activity transfer to a third parties. Consequently you have the right to access, modify or refuse cession of your personal data.
For this you have to inform us either by email or by letter indicating your name, first name, address and email at: info@athenasolutions.it
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